Customer Service is everything! Sometimes the unexpected happens, and it can be stressful! Kudos to the following campgrounds – when we had a medical emergency they were SO understanding about cancelling and refunding money – they showed that they truly cared about their campers and not just making money. Otter Lake Camping, Pennsylvania, KOA Cape Hatteras, and Twin Grove RV Resort, Pennsylvania. We might not have made it this time, but because of your excellent customer service, we will definitely make sure we get to your campgrounds soon and will send our friends!